Your Privacy Is Our Responsibility

hil77 is a secure and reliable online betting and casino platform. We place the highest importance on the privacy of our users. This Privacy Policy sets out how hil77 collects your personal information, how that information is used, who it may be shared with, and how it is kept secure.

This policy applies to the hil77.lat website and all related services. By using our platform, you are considered to have automatically accepted the terms of this policy. If you disagree with any part of this policy, please contact us before using our services.

We believe you have the right to full transparency about your personal information. That is why we have written this policy in plain, easy-to-understand language, so you can clearly see what we do with your data.

hil77 collects two types of information — what you actively provide, and what is automatically collected while you use our platform.

2.1 Information You Provide Directly

The following information may be collected for account registration and management:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — only users aged 21 and above may register)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Documents provided for identity verification (where applicable)
• Information provided when contacting customer support

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device identification information
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

hil77 uses your information only for specific and lawful purposes. The main purposes for which we use your data are described in detail below:

3.1 Service Operation & Improvement

• Creating and managing your account
• Processing transactions related to deposits, withdrawals, and bonuses
• Personalizing your gaming experience
• Identifying and resolving technical issues on the platform

3.2 Safety & Security

• Detecting and preventing fraudulent activity
• Conducting identity verification (KYC) to prevent money laundering
• Ensuring the security of your account
• Preventing unauthorized access

3.3 Communication & Customer Support

• Responding to your support requests (via 24/7 live chat and email)
• Sending important service updates and notifications
• Informing you about relevant offers and promotions (subject to your consent)

3.4 Legal Obligations

We may be required to retain and disclose certain information in order to comply with applicable laws and regulations. This is necessary to protect the legal rights of hil77 or our users.

hil77 never sells your personal information or transfers it to third parties for marketing purposes. However, limited information may be shared in specific circumstances.

4.1 Service Provider Partners

To operate our services, we need to work with certain trusted third parties, such as:

• Payment processors: bKash, Nagad, Rocket, and bank transfer service providers — to complete transactions
• Game providers: Approved game developers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — to deliver gaming services
• Technology service providers: For hosting and security services

These partners receive only the information necessary to carry out their specific responsibilities and are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from law enforcement authorities, or applicable legal obligations. Any such disclosure will always be kept to the minimum necessary.

The hil77 website uses cookies and similar technologies. These technologies help improve your browsing experience and keep the platform running smoothly.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
• Functional cookies: Used to remember your preferences and settings, such as language selection.
• Analytics cookies: Used to understand how the platform is used and to improve the quality of our services.
• Performance cookies: Used to identify page loading speed and technical issues.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some services. Most modern browsers provide options for managing cookies.

hil77 takes the highest technical and organizational measures to protect your information. Our security framework is built on the following elements:

6.1 Technical Security

• SSL/TLS encryption: All our data transmissions are secured with high-grade SSL encryption, preventing third parties from reading your information.
• Data encryption: Stored sensitive information — especially payment details — is kept in an encrypted state.
• Firewall & intrusion detection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Regular security audits: Our systems undergo regular security testing to identify potential vulnerabilities.

6.2 Organizational Security

• Employee access to data is limited on a need-to-know basis
• All staff and partners are trained and contractually bound on privacy matters
• A rapid response plan is in place for security breach incidents

hil77 retains your information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

As a general rule, account-related information is retained for the entire period the account remains active. Even after an account is closed, certain information may be retained for a specified period as required by applicable law, as part of our legal obligations. Financial transaction records are retained for the period required by law. Please contact us for information about specific retention periods.

After the retention period ends, data is securely deleted or anonymized.

As a hil77 user, you have several important rights regarding your own personal information. We respect these rights and are committed to helping you exercise them.

8.1 Right to Access Your Data

You may ask us at any time what information we hold about you. We will provide you with a copy of that information within a reasonable timeframe.

8.2 Right to Correct Your Data

You have the right to have any inaccurate or incomplete information corrected. Many details can be updated directly from your account settings; otherwise, please contact us.

8.3 Right to Delete Your Data

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited where legal obligations or ongoing legal claims apply.

8.4 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or messages at any time. Important service notifications may still be sent.

8.5 Right to Submit a Complaint

If you have any concerns about your privacy rights, please contact us directly. We take all complaints seriously and will try to resolve them as quickly as possible.

hil77 strictly operates as a platform for users aged 21 and above only. We do not knowingly collect information from minors.

Age is verified at the time of account registration. If we become aware that a minor has created an account, we will immediately close that account and delete any information collected. If a parent or guardian believes their child has created an account on our platform, please contact us without delay.

hil77 reserves the right to update this Privacy Policy as needed. Changes may result from service updates, changes in legal requirements, or improvements to our data management practices.

For any significant changes, we will notify you in the following ways:

• By posting a clear notice on the website
• By sending a notification to your registered email (for important changes)
• By updating the "Last Updated" date at the top of this page

If you continue to use our platform after any changes, you will be considered to have consented to the revised policy. We encourage you to review the policy regularly for any updates.

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our team provides support in both Bengali and English.

• Email: [email protected]
• Live Chat: Available 24/7 via the website

Your privacy is our highest priority. We are grateful for your trust in hil77 and we are always committed to ensuring the proper protection of your information.